Download Q&A：

１•What is firmware？ Why does it need to be upgraded？
　　Firmware is between software & hardware. That's to say, it is a device equipping with the
　　program source code. If the program source code or data (software) is burned on ROM
　　(Read Only Memory) then we call it Firmware. Upgrading firmware means to upgrade Hard
　　disk ROM data to get more support.

２•Do I have to keep upgrading firmware to the newest version？
　　Actually you don't have to. Upgrading may cause problems which don't happen before. We
　　suggest you backing up your old firmware before upgrading. 　　

３•Will the download firmware program upgrde automaticly？
　　Most of firmware programs on webpages are self extract; therefore, you must unzip the
　　program first before upgrading. 　　

４•Is a burning software free？
　　No, a burning software on webpges is usually upgrade or demo version.

５•Why should I upgrade burning software？
　　Upgrading software is to increase support of new CD-R/RW drives and to correct software
　　compatability between CD-R/RW drives and operaing systems. There is no need to grade if
　　software runs well.

６•Why can't I download the file？
　　Possible reasons　→　Trouble shooting.
　　Server is busy.　→　 Try to download later.
　　Break links. 　→　Go to software company's website to download or contact us.
　　Client internet cinnecting problem. 　→　Contact you ISP company to check the problem.

７•Why can't the file be unziped and executed after donwloaded ?
　　Please confirm if the downloaded file size is the as same as it shows on the web or you
　　can contact our technical support personnel.
　　
８•Why can't I download the file？ Why does it stop ?
　　You can use download manager programs, such as GetRight、FlashGet、ReGet...etc., to
　　improve this situation.